Refund Policy — Jobies.pk

This Refund Policy applies to Pro plan payments made on Jobies.pk, including JazzCash and manual bank transfer submissions reviewed by our team. By purchasing Pro, you agree to this policy in addition to our Terms of Service.

1. Scope

Refunds apply only to Pro subscription fees paid through Jobies.pk. This policy does not cover third-party job applications, employer decisions, or services outside Jobies.pk.

2. Eligible for refund (within 1 day of payment)

You may request a refund if all of the following apply:

Your request is sent within 7 calendar days of the payment date shown on your receipt or JazzCash confirmation.
Duplicate charge — you were charged twice for the same Pro period.
Pro not activated — payment succeeded (or manual proof was approved) but Pro was not activated on your account within 48 hours, and our support team could not resolve it.
Technical failure — a verified platform issue prevented you from using core Pro features (e.g. PDF export, premium templates) after support attempted a fix.
Accidental purchase — you did not intend to buy Pro and you have not used Pro features after payment (see "Not eligible" below for what counts as use).

3. Not eligible

Refunds will not be issued in the following cases:

Change of mind after Pro was activated or after you used any Pro feature.
Pro features already used, including but not limited to: watermark-free PDF export, premium CV template download, AI tailor CV, AI rewrite/assist beyond free limits, cover letter PDF generation, or increased analysis/export quotas consumed under Pro.
Dissatisfaction with AI output — CV text, ATS scores, suggestions, cover letters, or job match results (AI content is assistive only; you are responsible for reviewing before use).
Dissatisfaction with job listings — availability, accuracy, or outcomes from third-party job sources we link to.
No job offers or interviews — we do not guarantee employment, callbacks, or hiring outcomes.
Partial period / unused days — remaining days on an active Pro subscription after you have used Pro features.
Free plan usage — the free tier is provided at no charge and is not refundable.
Rejected manual payment — if your JazzCash manual proof was invalid, duplicate, or fraudulent and Pro was never activated.
Account termination — suspension or closure due to violation of our Terms (e.g. abuse, fraud, impersonation).
Promotional or admin-granted Pro — complimentary access given by our team without a payment.
Requests after 7 days — except duplicate charges reported with clear evidence within a reasonable time.

4. How to request a refund

Email support@jobies.pk with the subject line Refund request — Jobies.pk Pro and include:

Your registered Jobies.pk email address
Payment reference or JazzCash transaction ID
Date and amount paid (PKR)
Clear reason for the refund request
Screenshot or receipt, if available

We aim to respond within 7 business days. Incomplete requests may delay processing — we will ask for missing information by email.

5. Processing time

JazzCash / manual bank transfer: approved refunds are processed within 5–10 business days, returned via the same channel where possible (JazzCash wallet or bank account used for payment).

Processing times depend on your bank or JazzCash. We will email you when a refund is approved and when it has been sent.

6. Partial refunds

We do not offer partial refunds for unused days on an active Pro subscription, except where required by law or for verified duplicate charges.

7. Chargebacks & disputes

Please contact support@jobies.pk before opening a payment dispute or chargeback. Accounts that file chargebacks without contacting us first may be suspended while the case is reviewed.

8. Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of Pro after changes constitutes acceptance of the updated policy for new purchases.

9. Contact

Questions about refunds or billing:
support@jobies.pk